Guardian's Retreat: Heavy Duty Playpen

Only Shipping within The U.S. ( Free Shipping, Estimated delivery: 5-9 days.)

Due to an overwhelming amount of orders we are receiving every single day, all orders are processed within 3-5 business days.

Arrival estimates are provided as a guideline only, not a guarantee.

At K.C Corner Shop, we are committed to ensuring your satisfaction with our products. Before initiating a return or exchange, please follow the guidelines below:

Contact Customer Service:

Reach out to our dedicated Customer Service team info@kccornershop.com to inform them of your intent to return or exchange an item. It's essential to get authorization before proceeding.

Obtain Authorization:

Customer Service will provide you with the necessary authorization for your return or exchange. This step is crucial to streamline the process and ensure a seamless experience.

Use Designated Return Address:

Utilize the return address provided by our Customer Service team when shipping the item back. This ensures that your return is processed efficiently.

Initiate Refund or Exchange within 30 Days:

We understand that circumstances may change. Therefore, you have a 30-day window, starting from the date of delivery, to initiate a return or exchange.

Refund Process:

Once we receive your returned item, the refund process will commence. Expect the refund to be completed within 3-5 working days. Please note that the actual transfer time may vary depending on your financial institution.

Exchange Processing and Shipping:

For exchanges, our team will work swiftly to process and ship the replacement item within 1-2 working days after receiving your return.

Please note the following important points:

Items must be returned in their original condition, unused, and with all accompanying tags and packaging.

The customer is responsible for any shipping costs associated with the return, except in the case of a defective or incorrect item.

We recommend using a trackable shipping method to ensure the safe return of your item.

If you have any further questions or concerns regarding our Return and Exchange Policy, please feel free to reach out to our Customer Service team at service. We appreciate your trust in K.C. Corner Shop and strive to provide a positive shopping experience for you and your furry friends.

This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period. During the Warranty Period, we will replace, at no charge, products or parts of the item that prove defective because of improper material or workmanship, under normal use and maintenance. For more information >> Dog Crate/House/Bed Warranty