Return & Refund Policy

Cancellation Policy

We try to process orders within one business day (excluding Sat, Sun and holidays) whenever possible, so if you cancel the same day, we should be able to keep the order from shipping and your refund will be processed within 1-2 business days.

All orders canceled after 48 hours are subject to a restocking fee between 15% to 25%, whether or not your order has shipped.  If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

30-Day Return Policy

General Return
You can initiate a return within 30 days of receipt whenever you are not satisfied with the product, but you would need to pay for the return or exchange cost if no quality issue is involved. For general return you need to keep the complete original packaging. For more details, please refer [Why Should I Keep the Original Packaging]. Item(s) must be:
  • 1. In brand-new condition/unopened.
  • 2.Uninstalled and/or non-assembled
  • 3.With original tags and complete original packaging (including any crate or wooden box, and its fillers) Please be aware that the 30 days return policy is based on the delivery time of each individual item shown on the carrier's website instead of the entire order. We would not accept if the item(s) are marked delivered greater than 30 days when you initiate the return.
Please be aware that the 30 days return policy is based on the delivery time of each individual item shown on the carrier's website instead of the entire order. We would not accept if the item(s) are marked delivered greater than 30 days when you initiate the return.

A few items can't be returned, including:

  • 1. Clearance items
  • 2. Customized items
  • 3. Offline purchase (items or parts not listed on our website)
  • 4. Items marked “Non-Returnable” on the product page
  • 5. Assembled or disassembled products
  • 6. Without original packaging (including the crate or wooden box or its fillers) or serious damage to the original packaging
* Please note, any items returned without authorization will not qualify for a refund and be rejected on delivery to our returns center.
* Products from Global United(Brand) cannot be returned unless they are unopened and there is a 25% restocking fee.

What You Need to Know Before You Start A General Return

  • 1.Please kindly DO NOT discard any original packaging or wrapping materials or crate from the item(s) you received.
  • 2.You would need to package the same way when the item arrives to ensure the product meets the requirements for the carrier.
  • 3.Any additional service on the order will NOT be refunded for the general return, including White Glove Delivery service, room of choice drop-off and white glove delivery.
  • 4.At least a full view picture of the product and the outer box, and a picture of the internal packing needs to be provided so we can assess its condition and return eligibility.
  • 5.You would need to cover the return shipping cost if there are no quality issues involved.
  • 6.We could provide prepaid label(s) for the return in certain regions, the return shipping fee will be deducted once the item has been returned. If we are not able to provide a prepaid return shipping label, you would need to arrange the return yourself.
  • 7.Any items returned without authorization will not qualify for a refund and be rejected on delivery to our returns center.
  • 8.It is not feasible to drop-off a return item to our warehouses personally.

Faulty or Damaged Products

  • 1.Upon receipt, please inspect your purchase and notify us of any missing parts, faults, damage or incorrect items immediately. You are advised to contact our customer service within 48 hours of receiving your items if there is an issue with the product. such as the lights not working when fitted, and damage to furniture after opening, please make sure to take some pictures or a quick video demonstrating the problem. Providing pictures of the product, the packaging and the labels on the outside will allow us to greatly speed up the process for you.
  • 2.All product issue inquiries may need to inform us within 14 days of receipt along with the three types of pictures mentioned above, otherwise, after-sales inquiries after 14 days of receipt might be affected negatively due to uncertain factors outside of the time frame.
  • 3.Please note that we do not cover the repair fee if unauthorized handyman services were hired.

Supplement Terms

  • 1. Damaged items means items that have been damaged in shipping.
  • To help you efficiently, please report to customer service about the damaged product within 2 business days after you received the item and do not discard the damaged item, as well as its packaging. See I Receive a Damaged Item for further details.
  • 2. Undeliverable and Refused Package
  • If the delivery attempt is unsuccessful for reasons such as refusal, invalid address, or lack of signature, resulting in reshipment or cancellation, you will be responsible for the additional handling and shipping fees that might occur.

How to return the items?

  • 1. Send an e-mail to, along with your order ID, return item (SKU), return reason, and pictures or video that clearly showing the item package/box/crate, item label, and the item if you opened the box.
  • 2. After receiving your request, our product expert will evaluate the return risk and shipping costs, then revert to you to confirm. 
  • 3. Once you confirmed, we would initiate a return label to you.
  • 4. Please package the Item(s). Please ensure all parts are in the original packing way.
  • 5. Ship out the package(s). We will process the refund after receiving the item completely and safely.
You will receive a notification email within 3-5 working days after we received your item(s), and when refund is processed. The refund will be made to the account that the funds were originally drawn from.

Please note that for credit card payment refund, please allow up to one billing cycle for your account to be credited. Please do not request a charge back from your credit card company during the return process due to the time it takes to resolve charge back disputes. It is usually better to be patient and wait for the return process to run its course. Or if an unusual delay occurs, feel free to contact us for assistance.